Refund policy

Return and Refund Policy We have a 30-day return policy. You have 30 days after receiving your order to request a return. To start a return, contact us at info@katysales.com before sending anything back. Because some products are fulfilled through Shopify Collective suppliers, we will provide the correct return instructions, return address, or return label for the specific product after your request is reviewed. Please do not send products to any address before receiving return instructions. To be eligible for a return, the product must be unused, unworn where applicable, in the same condition that you received it, and in its original packaging. You will also need your receipt or proof of purchase. Products from different suppliers may require separate return instructions or labels. Damaged, Defective, or Incorrect Items Please inspect your order when it arrives and contact us at info@katysales.com as soon as possible if the product is defective, damaged, or incorrect. We will review the issue and work with the applicable supplier or carrier to resolve it. Non-Returnable Items We do not accept returns for perishable goods, personalized or custom products, beauty or personal-care products, hazardous materials, flammable liquids, gases, sale items, or gift cards unless required by law. Refunds After your return is received and inspected, we will notify you whether your refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, contact us at info@katysales.com. Exchanges If you need a different product, the quickest option is to request a return for the original product and place a new order after the return is approved.