FAQs

Frequently Asked Questions

1. How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.

2. Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping times and rates vary by destination.

3. How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly on the carrier's website.

4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Return Policy page for full details.

5. How do I start a return?

Email us at support@katysales.com with your order number and reason for return, and we'll guide you through the process.

6. Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible.

7. What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, and more at checkout.

8. How can I contact customer support?

You can reach us by email at support@katysales.com. We typically respond within 1–2 business days.